Customer Service & Questions
Elegant answers to your most important questions
Orders & Shipping
How do I place an order with Aloura?
You can easily place an order through our online store by selecting your preferred style and size, then completing your purchase at checkout.
Will I receive an order confirmation after purchase?
Yes, you will receive an email confirmation as soon as your order has been registered.
Can I change or cancel my order?
Please contact us as soon as possible at info@byaloura.com. If your order has not yet been shipped, we will do our best to assist you.
How long is the delivery time?
Standard delivery within Australia is 6–9 business days.
How much does shipping cost?
Shipping costs are clearly displayed at checkout before you complete your purchase.
Do you offer delivery outside Australia?
At the moment, we mainly deliver within Australia. Please contact us if you are interested in international shipping.
Can I track my package?
Yes, you will receive a tracking link by email once your order has been shipped or visit our "Track You Order" Page.
What should I do if my package is damaged during transport?
Please contact us immediately and we will resolve the issue as quickly as possible.
What should I do if my delivery is delayed?
Contact our customer service team and we will look into the matter for you.
What delivery options do you offer?
Available delivery options are shown at checkout based on your address.
Returns & Exchanges
What is your return policy?
You have a 30-day right of withdrawal from the date you receive your item.
How do I return an item?
Email us at info@byaloura.com for return instructions.
Can I exchange size or model?
Yes, we are happy to assist you if the item is in stock.
What conditions apply to returns?
Items must be unused, in original condition, and with all tags attached.
When will I receive my refund?
Refunds are normally processed within 5–10 business days after your return is received.
Will I receive a full refund?
Yes, for approved returns, the full purchase amount will be refunded.
What should I do if I received the wrong item?
Contact us immediately and we will correct the issue.
What if my item is damaged or defective?
Email us with photos and we will assist you.
Do the same return rules apply to sale items?
Yes, unless stated otherwise, the same rules apply.
General
How do I choose the right size?
Please refer to our size guide or contact us for personal assistance.
Where are Isolde’s dresses made?
Our garments are developed in EU with a strong focus on quality and design.
Are your products handmade?
Some garments include handcrafted details for an exclusive finish.
What materials do you use?
Carefully selected premium materials such as silk, satin, and exclusive blends.
How can I contact you?
Email: info@byaloura.com
Phone: +46 73 708 83 91
Do you have a physical store?
No, we currently operate exclusively online.
How should I care for my dress?
We recommend dry cleaning. Care instructions are provided on the garment label.
Do you offer gift cards?
Not at the moment, but they are coming soon.
Do you launch new collections often?
Yes, new exclusive designs are released regularly.
Can you help me choose a dress for a special occasion?
Yes, we offer personal styling assistance via email.
info@byaloura.com
Phone Number
+46 73 708 83 91
Address
Baldergatan 42, Märsta 195 51, Stockholm, Sweden
info@byaloura.com
Phone Number
+46 73 708 83 91
Address
Baldergatan 42, Märsta 195 51, Stockholm, Sweden